The Psychology Centre for Educational Matters

Frequently Asked Questions

Dr. Borthwick is happy to discuss any questions that you may have about her services.

No, a referral is not required to obtain our services.

Our clients are often self-referred due to concerns noted by one’s family, physicians, teachers and/or related professionals. Although a formal referral is not required often family physicians, developmental pediatricians and/or related professionals such as speech-language pathologists, occupational therapists etc. may recommend a psycho-educational assessment.

Dr. Borthwick may be contacted to set up an initial appointment by either:

1. Calling the office at (416) 432-3729
2. Email the office at
3. Click here to Request a Consultation

Dr. Borthwick understands that it can be difficult to know when it may be the “right time” to participate in an assessment. She understands that the initial process may feel overwhelming. This is why she offers families a complimentary 15 minute session to introduce herself, help answer any questions that you may have and to ensure that you feel comfortable with the assessment process.


All information shared by clients is kept confidential, except under specific circumstances that are required by law. Our confidentiality protocols will be explained to you at the beginning of your first session where you will have an opportunity to ask questions.

We follow the standards of the Personal Health Information Protection Act (PHIPA) and the Electronic Documents Act (PIPEDA).

Our client’s health and safety is of the utmost importance. The following are safety measures that we have implemented:

  • A high-quality air filter is operating during in-person sessions
  • All individuals entering the office are required to complete a Covid-19 screening questionnaire
  • All individuals are required to wear N95 (or equivalent) masks during in-person sessions
  • All individuals are required to perform hand sanitization prior to in-person sessions
  • Assessment materials and surface areas are sanitized before/after in-person sessions
  • A plexiglass divider is used during in-session meetings
  • All intake interviews, and non-assessment sessions are conducted virtually
  • The Psychology Centre for Educational Matters and its affiliates reserve the right to cancel and/or reschedule in-person assessments if Covid-19 restrictions change by health authorities in the future

Please note that the Psychology Centre for Educational Matters cannot guarantee confidentiality via communications done by email. However, best efforts will be made to protect the confidentiality of your information to the extent possible by restricting access to email accounts and password-protecting electronic documents. Please limit personal and confidential information sent via email. If you choose to send us information via email, you accept and understand these risks.

The Psychology Centre for Educational Matters does not accept friend requests or any other type of online social networking connections with former or current clients. This is to protect your confidentiality and our respective privacy. Please do not contact the Psychology Centre for Educational Matters via text messaging or through messaging services on social networking sites (such as Facebook or LinkedIn) as these are not secure sites and your confidentiality cannot be guaranteed. The best method of contact is via phone, or through a direct email account (for information that is not confidential).

The Psychology Centre For Educational Matters specializes in comprehensive psycho-educational and diagnostic assessments, as well as therapy for a range of mental health concerns. Please note that we do not provide emergency and/or crisis services.


We understand that circumstances may arise where you need to cancel or reschedule your child’s assessment. We will try to accommodate you whenever possible, however, due to high demand for services, we ask that you provide at least 48 hours notice regarding a cancellation or a cancellation fee may apply.

At The Psychology Centre For Educational Matters, we base our fees on the guidelines recommended by the Ontario Psychological Association (OPA). Please contact us and we will be happy to discuss our fees with you.

Please note that our fees include all aspects of the assessment process (initial consultation/interview with parents/guardian, document review, individual assessment sessions, scoring, interpreting and synthesizing results, completion of a comprehensive written report and parent/guardian feedback).

Please note that 1-hour therapy sessions usually end at 50 minutes to allow time for updating your records, scoring tests, planning for your next session, and securing your information.

Related services such phone calls or requests for additional documentation or letters will be billed at your clinician’s standard rate, in 15-minute intervals.

Although OHIP does not pay for services conducted by Psychologists, many extended health insurance plans do reimburse for such services.

In addition, fees that are not reimbursed by an insurance provider may be claimed as a medical expense on your annual income tax return.

Please check with your insurance provider prior to booking your initial consultation.

Forms of payment that we accept are e-transfer.

Complimentary 15 Minute Consultation

Please fill out the form below and we will be in touch shortly to schedule your appointment.